Instructions for using the ACCU-CHEK® View App for Android

Table of Contents

With the Accu-Chek View app for Android, you can record medical data and medication plans and make them available online to your doctor via the web-based Accu-Chek View solution. This app combines medical device acquisition devices such as Pedometer / Activity bracelet and the Accu-Chek Guide, Accu-Chek Aviva Connect and Accu-Chek Instant blood glucose meters with the web-based solution Accu-Chek View. This will give you and your doctor a comprehensive overview of your current data.

1 Installation of the app

1.1 Download the app from the Google Play Store

  • Download and install the Accu-Chek View app from the Google Play Store.

    Store

    1.2 Configure app

    To use this app, your doctor will need to register you with a dedicated personalized health management program.
    The initial configuration of the app is made in the doctor's office.

    Alternatively, this app offers a demo mode that lets you try out the essential features of the app without being enrolled in a program.

    Use demo mode
    The demo mode allows you to use the app as described in point 1.4. However, the following restrictions must be observed.

    • The app runs locally on the smartphone; All data is stored exclusively locally. There is no connection to the Accu-Chek View backend.
    • A connection of external devices such as pedometer or blood glucose meter via Bluetooth Low Energy is not supported. The Devices tab (see 2.1) is not displayed.
    • Since there is no connection to a doctor, the message function (see 2.2) cannot be used.
    • To create the medication plan, a connection to the Accu-Chek View Backend is required. Since there is no connection to the backend in the demo mode , the functionality Medication Plan (see 2.4) is not supported
    • There is no doctor-patient interaction during the demo-code. Therefore, the prescription request function (see 2.5) is not supported.

    1.3 Security

    The app requires two passwords:

    • App password that protects the credentials and medical information encrypted and stored on the smartphone. If you enter a 4-digit numeric app password during the sign-up process, you will need to re-enter it every time you start the app. This ensures that no unauthorized access to the data stored locally on the device can take place.
    • System password that allows the mobile user to transfer data to and from the Accu-Chek View solution. This password is automatically assigned during initial configuration in the doctor's office and transferred to the mobile app. It cannot be changed by the user.

    1.4 Start app

    The Accu-Chek View App can only be used as part of Personalized Health Management. You must have valid credentials and be logged in by your physician for the program or start the app in demo mode.

    This app requires the installation of Android 4. 4 or higher on your smartphone. If you would like to connect additional devices for collecting medical data, your smartphone must support the standard Bluetooth 4.0 and have Android 4.4 or higher.

    Since different manufacturers interpret the standards differently, it is possible that Bluetooth 4.0-capable smartphones with Android 4. 4 or higher cannot connect external devices.

    To start the app, tap the Accu-Chek View icon. When starting the app for the first time, do the following:

    1. Take a picture of the Data Matrix Code from your doctor's screen. Alternatively, your doctor can send you an e-mail with access data. In this case, copy the link and paste it into the app. When prompted, enter your date of birth for authentication. This will transfer your credentials to the app
    2. The system prompts you to accept the license agreement. Read these thoroughly and tap "Accept" to continue setting up the app.
    3. The system prompts you to generate an app password. Enter an app password if you want to protect your data and try again.

      If you enter an app password, you must do so each time the app is restarted. This protects your data from unauthorized access, even if an unauthorized user has access to your smartphone.

    4. If your smartphone supports the standard Bluetooth 4.0 and your Android version is higher than 4. 4, you can now choose whether you want to connect an external pedometer with the app. To do so, tap on "Add" and connect the external pedometer with the smartphone as described in the dialog that appears. If you do not want to add an external pedometer, tap Skip. The number of steps is then determined from an internal pedometer.
    5. If your smartphone supports the standard Bluetooth 4.0 and your Android version is higher than 4. 4 , you can now choose whether you want to connect a blood pressure monitor with the app. To do so, tap on "Add" and connect the blood glucose meter to the smartphone as described in the dialog that appears. If you do not want to add a blood pressure monitor, tap Next. You then have to enter the measured values manually.
    6. If your smartphone supports the Bluetooth 4.0 standard and your Android version is higher than 4. 4 , you can now choose to connect your Accu-Chek Guide, Accu-Chek Aviva Connect or Accu-Chek Instant meter with the app. To do so, tap on "Add" and connect the blood glucose meter to the smartphone as described in the dialog that appears. If you do not want to add a blood glucose meter, tap "Next". You then have to enter the measured values manually.
      The connection of an external activity tracker and blood glucose meter was tested in combination with the following hardware / operating systems: Samsung Galaxy S5, Samsung Galaxy S6, Samsung Galaxy S7, Samsung Galaxy S8. Other smartphone / operating system combinations may not support the connection of external devices, even if the hardware requirements mentioned above are met.
    7. If your smartphone supports the standard Bluetooth 4.0 and your Android version is higher than 4. 4 , you can now select whether you want to connect a scale to the app. To do so, tap on "Add" and connect the balance to the smartphone as described in the dialog that appears. If you do not want to add a scale, tap "Next". You then have to enter the measured values manually.
    8. After logging in to the app, the home page will be displayed with the available medical information. You can now record your medical data.

    If you do not have the information required for these settings, or if you experience problems logging into the app, contact your doctor.

    When you quit the app, an automatic lock is set and you will be asked to re-enter your app password, if you have previously defined it.

    Roche Diabetes Care Deutschland GmbH assumes no liability for the software and / or the functions described here being available permanently or without interruptions. Roche Diabetes Care Deutschland GmbH points out that only the operator of the App Store and the program are responsible for the availability. The operator may at any time and without prior notice limit, interrupt or prevent the use of the software or delete the software from your smartphone or request Roche Diabetes Care Deutschland GmbH to carry out any of the aforementioned actions.

    2 Working with the app

    2.1 Navigation and Personalization

    The home page will display your current medical records, the next medication to be taken and the presence of your doctor's messages.
    To go to the details page, tap a tile or the number of received messages.

    Alternatively, you can access the relevant data via the menu. From the menu you also get information from the program provider and legal information.

    In the menu, select the Settings area to personalize the app or connect additional devices. From the menu you will also get further information and legal advice. You can make the following settings from the menu:

    My Data tab

    • Capture Image: Capture or change the photo you want to appear in the app's header by tapping the Add Photo or Delete Photo icon. You can select a photo already on the smartphone.
    • Set country, zip code, email address, mobile phone number, and stride length: Enter the values in the appropriate fields.
    • Set unit for blood sugar: Select the unit in which you want to enter and display your blood glucose values.

    Privacy tab

    • Set passcode : Tap Set Passcode if you want to protect access to the app with a passcode or change your passcode. Then enter a 4-digit numeric passcode. This passcode must then be entered each time the app is started.
    • Clear passcode: Tap Clear passcode to delete a set passcode. You can now start the app without entering a passcode.
    • Data privacy report: Tap data privacy report to review all your personal data which can be accessed by your physician.
    • Quit the program: If you no longer wish to participate in the program and want to delete all your data, either tap on quit the program or contact your doctor. Eventually, your account will be deleted if you have been inactive for 30 days. Any activity within this time period will keep you in the system.
    • Deleted data cannot be restored. If you would like to join the program again, your doctor will need to enrol you again. However, access to historical data is not possible in this case.

    Reminders tab

    • Defining meal times: meal times and reminders for measurements always refer to meals. Determine when you typically eat your meals so that the app can remind you to take your medicine or to measure your blood sugar.
    • If you do not want to remember medication and blood glucose, turn off notifications.
    • If you do not want to see nearby doctors, turn off the Doctors Nearby Notification.

    2.1.1 Connection of internal devices

    In the menu, select Devices to set up the transfer of measured values between external devices via Bluetooth Low Energy.

    If a device for collecting appropriate medical data is connected to the app, the name of the device is displayed here.

    To edit a device, proceed as follows:

    • Tap the line of the device type you want to edit.
    • If a device is registered, the app requests to connect the device.
    • Select Delete to delete the device's connection to the app.
    • Select Transfer Data to read data from the device to the app. If you have deleted a device on the Devices tab in the app, please go to the Bluetooth settings of your mobile phone and delete the connection there as well. Currently the mobile app supports the connection of the following external devices:

    Blood Glucose Meters Blood glucose meters that meet the Continua standard, e.g.

    • Accu-Chek Guide
    • Accu-Chek Aviva Connect
    • Accu-Chek Instant

    If you have connected external devices to acquire measured values, these measured values can no longer be entered manually. If you still want to capture data manually, delete the appropriate device mapping as described above.

    The connection of external devices requires Android 4.4 or higher. As of Android Release 5.0 or later, data from external devices can also be transferred when the app is in the background. Depending on the system combination used (manufacturer of the smartphone, Android version), the transmission in the background can lead to errors. In this case, try transferring when the app is in the foreground.

    2.1.2 Connection of external devices

    If your logger / meter is not one of the devices listed in Chapter 2.1.1 , you can use the metering application of your logger to take measurements from other digital health applications, devices, and wearables. In order to connect these non-directly supported devices, Roche Diabetes Care Deutschland GmbH cooperates with the cooperation partner Validic Inc., 701 West Main Street, Suite 620, Durham, NC 27701, USA (“Validic”).

    Validic supports a wider choice of devices and applications for connecting to the Accu-Chek View app. You can find out which devices or applications are supported in detail in the Accu-Chek View App menu under Devices => "connect additional devices for free". If you use this option, please note that Validic only creates an encrypted connection between the partner application of your acquisition device and Accu-Chek View. Validic cannot read or decrypt your data.

    Import metrics as follows:

    1. Make sure that your acquisition device (e.g. pedometer or scale) is working properly and that you have installed the partner application such as Fitbit on your smartphone. Validic makes the connection encrypted to your personal device manufacturer without being able to view personal information from you. Since the measured values are imported via the web portal of the device manufacturer, you need the user name and password for this web portal for the next step (eg Fitbit ).
    2. In the Accu-Chek View app, select Devices from the menu, and then tap to connect more devices for free.
    3. Select the device manufacturer in the list and tap Connect. Enter your username and password to allow import of metrics.

    Finish the import of measurement data as follows:

    1. Select Devices from the menu and then tap to connect more devices for free.
    2. Choose the device manufacturer in the list on the Validic-marketplace and tap Disconnect.

    While the app is connected, metrics are imported on a regular basis. However, there is a delay between creating and importing a measured value, because the measured values of the partner application, such as Fitbit, must first be transferred to the Accu-Chek View app. In the case of data transfer disruptions in Validic or the partner application, data transmission may be delayed.

    If you have connected the device as described in chapter 3.4, make sure that you do not record identical measured values with an external app. Likewise, you must not use identical measured values with several connected apps, otherwise these values will be recorded multiple times, which may lead to unexpected results or misinterpretations.

    2.2 Working with news

    Your doctor will be able to send you messages via Accu-Chek View. If there are new messages, this is indicated by a number on the message symbol (envelope). To read the messages of your doctor, proceed as follows:

    1. Touch the message icon.
    2. A list of your doctor's messages is displayed.
    3. Tap a message line to read the message
      Messages may contain links to web pages. Links are coloured and underlined. Tap the link to go to the website.
    4. Tap the phone icon to make a call to the doctor's office.

      This feature is only available when your doctor transmits his phone number.

    5. Touch the delete icon to stop the message from appearing.

      The message feature is only intended to provide you with information from your doctor. You will not be able to send messages to your doctor.

    2.3 Display number of steps

    On the main screen, you will see the current number of steps that has been run that day. Tap the tile for more information:

    • On the Today tab, you will see the number of steps taken that day, an explanation of the colour code, and information about the step goal that you have agreed with your doctor.
    • Likewise, you will see a cup icon when you reach your daily goal.

    Tap the History tab to see a timeline of your activity:

    • You will see statistical values such as average, maximum and minimum number of steps or average target achievement in percent in the selected period.
    • Swipe over the chart to change the selected period.

    In Settings, you can choose to measure the number of steps using an external pedometer / activity wristband or the built-in accelerometer inside the smartphone.

    During the connection process, a gear icon appears on the tile.

    2.4 Edit Medication Plan

    The main screen will display a list of medications you can still take today.

    Tap the tile to edit the medication plan. On the "Schedule" tab you will see a list of the medicines collected. To edit the medication plan, proceed as follows:

    1. Tap the line containing the medicine you want to edit.
    2. Change the dose or intake times.
    3. Save changes by tapping the + icon.
    4. To delete a medication from the medication plan, tap the X icon.

    To add new drugs, do the following:

    1. Touch the Add Drug button.
    2. Touch the barcode icon to scan the drug's barcode.
    3. Point the camera at the barcode.
    4. Once the system recognizes the barcode and you are connected to the Internet, the system derives the drug name from a database.
    5. Enter dose and taking time.
    6. Save changes by tapping the + icon.

    To be able to add new medication to the medication plan, you need to be connected to the internet. Unless you are connected to the Internet, the system stores the pharmaceutical central number of the scanned product. At the next internet connection, the app automatically replaces the pharmaceutical central number with the product name.

    Tap the History tab to see when you took your medication. To change the revenue status retrospectively, proceed as follows:

    1. Touch the entry you want to change.
    2. Change the revenue status in the dialog box that appears.

    A message reminds you the app to the medication. Directly in the message window, you can confirm the receipt, be reminded renewed or note that the ingestion has not taken place.

    In the settings, you can decide whether you want to be reminded of the intake or not. You can also define the reference times for the revenue reminder in the settings.

    Swipe from top to bottom to view the history of medications you have taken to load more data.

    2.5 Request prescription

    To request a prescription for a medication of the medication plan from your doctor, proceed as follows:

    1. Touch the "Medication" tile.
    2. In the list, select the drug for which you want to request a prescription by tapping the appropriate line until it is highlighted.
    3. Touch the shopping cart icon to send a message to your healthcare professional.

    Your doctor will receive a message with your prescription request. Once your prescription is issued, your doctor will send you a message via the mobile app.

    Talk to your doctor if he supports electronic prescription requests via Accu-Chek View.

    2.6 Detecting blood sugar

    On the main screen you will see the last transmitted or recorded blood glucose value. To transfer blood glucose values from a connected meter, initiate the transmission on the meter, as described in the instructions for use of the meter.

    Alternatively, you can manually record a blood glucose value. Proceed as follows:

    1. Touch the "Blood Glucose" tile.
    2. Enter the measured blood glucose value.
    3. If necessary, overwrite the measuring time proposed by the system.
    4. Select the reference to the meal (before or after).
    5. Save your entry by tapping on the + symbol.

    The app now shows in which area your measured value is located. Tap the History tab to see a history of your glucose levels:

    1. You will see statistics such as average, maximum, and minimum blood glucose as well as the trend over the selected time period.
    2. Swipe over the chart to change the selected period.

    Select the "3 Days" tab to see the individual readings from the last three days that data was collected. If more than one measured value is available for a reference point, the last measured value is displayed. Select "Month", "Semester" or "Year" to see averages on a daily or monthly basis for the selected period.

    You will be reminded to measure blood sugar levels according to the patient profile set by your doctor.

    2.7 Record blood pressure

    On the main screen you will be shown the last recorded blood pressure. To record a blood pressure value, proceed as follows:

    1. Touch the "Blood pressure" tile.
    2. Enter the measured systolic and diastolic blood pressure.
    3. If necessary, overwrite the measuring time proposed by the system.
    4. Save your entry by tapping on the + symbol.

    The app now shows in which area your measured value is located. Tap the History tab to see a history of your blood pressure readings:

    1. It displays statistics such as average, maximum, and minimum blood pressure as well as the trend over the selected time period.
    2. Swipe over the chart to change the selected period.

    2.8 Record weight

    On the main screen you will see the last recorded weight. To record a new weight, proceed as follows:

    1. Touch the "Weight" tile.
    2. Adjust the measured weight by swiping across the balance scale. Alternatively, you can use the arrow icons to change the displayed weight value.
    3. Save your entry by tapping on the + symbol.

    The app will now display your Body Mass Index (BMI) and your target weight that you have agreed with the doctor. Tap the History tab to see a history of your weight:

    1. You will see statistical values such as average, maximum, and minimum weight as well as the trend in the selected period.
    2. Swipe over the chart to change the selected period.

    When you move to your target weight, your current weight will be displayed in green on the main screen. Once you reach your goal weight, a smiley appears.

    2.9 Record Abdominal Circumference

    On the main screen you will see the last recorded waist size. To capture the waist circumference, do the following:

    1. Touch the Abdominal Circumference function.
    2. Adjust the measured waist circumference by swiping over the measurement scale. Alternatively, you can use the arrow icons to change the displayed waist circumference.
    3. Save your entry by tapping on the + symbol.

    The app now displays your waist size. Tap the History tab to see a timeline of your waist:

    1. You will see statistics such as the average, maximum and minimum waist circumference, as well as the trend over the selected time period.
    2. Swipe over the chart to change the selected period.

    As your waistline decreases, your current waistline appears green on the main screen.

    2.10 Show information

    In this menu you will get comprehensive information about diabetes, the mobile Accu-Chek View app and legal information. You can also contact Roche via e-mail or phone via this menu item and get help with the mobile application:

    1. Touch the "Information" line in the menu.
    2. Select the corresponding item in the submenu.

    3 Support

    For help with technical problems, select "Information" in the menu and then "E-mail Feedback". Alternatively, call the Accu-Chek Customer Service Centre on 0800 44 66 800 (Mon-Fri, 08:00 - 18:00). It falls under the local telephone charges of your telephone provider in the German fixed network. Mobile network calls may incur different charges and fees, depending on your service provider.

    For information on operating the smartphone, refer to the documentation of the device manufacturer.

    4 Appendix

    List of tested and supported smartphones:

    Samsung:
    Galaxy S8, Galaxy S7, Galaxy S6, Galaxy S5

    Blackberry:
    Priv

    Huawei:
    Ascend Y550

    Date of last revision of instructions for use: 19.09.2018


    Manufacturer:
    Roche Diabetes Care Germany GmbH
    Sandhofer Str. 116
    68305 Mannheim


    All right Reserved.