Instructions for using the Accu‑Chek® View App for iOS

Table of Contents

With the Accu‑Chek View App for iOS, you can capture medical data and medication plans and make them available to your physician online via the web-based Accu‑Chek View solution. This app combines medical device acquisition devices such as pedometer / activity wristband and the Accu‑Chek Guide, Accu‑Chek Aviva Connect and Accu‑Chek Instant blood glucose meters with the web-based Accu‑Chek View solution. This will give you and your doctor a comprehensive overview of your current data.

1 Installation of the app

1.1 Download the app from the Apple App Store

Download and install the Accu‑Chek View App from the Apple App Store.

Store

1.2 Configure app

To use this app, your doctor will need to register you with a dedicated personalized health management program.

The initial configuration of the app is made in the doctor's office.

Alternatively, this app offers a demo mode that lets you try out the essential features of the app without being enrolled in a program.

Use demo mode
The demo mode allows you to use the app as described in point 1.4. However, the following restrictions must be observed.

1.3 Security

The app requires two passwords:

1.4 start app

The Accu‑Chek View App can only be used as part of Personalized Health Management. You must have valid credentials and be logged in by your physician for the program or start the app in demo mode.

This app requires the installation of iOS 10 or higher on your smartphone. If you would like to connect further devices for the collection of medical data, your smartphone must support the standard Bluetooth 4.0.

To start the app, tap the Accu‑Chek View icon. When starting the app for the first time, do the following:

  1. Photograph the Data Matrix Code from your doctor's screen. Alternatively, your doctor can send you an e-mail with access data. In this case, copy the link and paste it into the app. When prompted, enter your date of birth for authentication. This will transfer your credentials to the app
  2. The system will ask you to accept the license agreement. Read these thoroughly and tap "Accept" to continue setting up the app.
  3. The system prompts you to generate an app password. Enter an app password if you want to protect your data and try again.

If you enter an app password, you must do so each time the app is restarted. This protects your data from unauthorized access, even if an unauthorized user has access to your smartphone.

  1. Tap on Link Activity Tracker and select whether you want to connect an external activity tracker or want to transfer the activity data from HealthKit. If you want to transfer data from HealthKit, you need to allow the app to access HealthKit in the next step. It uses the first data source for steps stored in HealthKit. Tap HealthKit again to select another data source, and then tap Next. Tap "later" if you do not want to connect external pedometers.
  2. Tap Connect Blood Glucose Meter and connect to the Accu‑Chek Aviva Connect or Accu‑Chek Guide or Accu‑Chek Instant Blood Glucose Meter in the next step. Then tap on "Next". Select "later" to manually enter the blood glucose data.
  3. After you have logged in to the app, the homepage will be displayed with the available medical data. You can now record your medical data.
  4. Tap Start App to use the app.

If you do not have the information required for these settings, or if you experience problems logging into the app, contact your doctor.

When you quit the app, an automatic lock is set and you will be asked to re-enter your app password, if you have previously defined it.

Roche Diabetes Care Germany GmbH assumes no liability for the software and / or the functions described here being available permanently or without interruptions. Roche Diabetes Care Germany GmbH points out that only the operator of the App Store and the program are responsible for the availability. The operator may at any time and without prior notice limit, interrupt or prevent the use of the software or delete the software from your smartphone or ask Roche Diabetes Care Germany GmbH to carry out any of the aforementioned actions.

2 Working with the app

2.1 Navigation and Personalization

The home page will display your current medical records, the next medication to be taken and the presence of your doctor's messages.

To go to the details page, tap a tile or the number of received messages.

Alternatively, you can access the relevant data via the menu. From the menu you also get information from the program provider and legal information.

In the menu, select the Settings area to personalize the app or connect additional devices. From the menu you will also get further information and legal advice. You can make the following settings from the menu:

My Data tab

Privacy tab

Reminders tab

2.1.1 Connection of internal devices

In the menu, select Devices to set up the transfer of measured values between external devices via Bluetooth Low Energy.

You will be presented with an overview in which you will see the device categories such as pedometer or blood glucose meter and any devices already connected.

To edit a device or create a new device, proceed as follows:

Tap the line of the device type you want to edit.

Currently the mobile app supports the connection of the following external devices:

Pedometer

Blood glucose meters Blood glucose meters meeting the Continua standard, e.g.

If you have connected external devices to acquire measured values, these measured values can no longer be entered manually. If you still want to capture data manually, delete the appropriate device mapping as described above.

2.1.2 Connection of external devices

If your logger / meter is not one of the devices listed in Chapter 2.1.1, you can use the metering application of your logger to take measurements from other digital health applications, devices, and wearables. In order to connect these non-directly supported devices, Roche Diabetes Care Germany GmbH cooperates with the cooperation partner Validic Inc., 701 West Main Street, Suite 620, Durham, NC 27701, USA (“Validic”).

Validic supports a wider choice of devices and applications for connecting to the Accu‑Chek View app. You can find out which devices or applications are supported in detail in the Accu‑Chek View App menu under Devices => "connect additional devices for free". If you use this option, please note that Validic only creates an encrypted connection between the partner application of your acquisition device and Accu‑Chek View. Validic cannot read or decrypt your data.

Import metrics as follows:

  1. Make sure that your acquisition device (e.g., pedometer or scale) is functioning properly and that you have the affiliate application, such as Fitbit installed on your smartphone. Validic makes the connection to your personal device manufacturer encrypted, without being able to view personal data from you. Since the metrics are imported via the device manufacturer's web portal, you will need the username and password for this web portal (for example Fitbit) for the next step.
  2. In the Accu‑Chek View App, select Devices from the menu, and then tap to connect more devices for free.
  3. Select the device manufacturer in the list and tap Connect. Enter your username and password to allow import of metrics.

Finish the import of measurement data as follows:

  1. From the Devices menu, tap and then tap to connect more devices for free.
  2. In the list on the Validic Marketplace, select the device manufacturer and tap Disconnect.

While the app is connected, metrics are imported on a regular basis. However, there is a delay between creating and importing a metric as the metric of the mate application such as Fitbit must first be transferred to the Accu‑Chek View app. In the case of data transfer disruptions in Validic or the partner application, data transmission may be delayed.

If you have connected the device as described in chapter 2.1.2, make sure that you do not record identical measured values with an external app. Likewise, you must not use identical measured values with several connected apps, otherwise these values will be recorded multiple times, which may lead to unexpected results or misinterpretations.

2.2 Working with news

Your doctor will be able to send you messages via Accu‑Chek View. If there are new messages, this is indicated by a number on the message symbol (envelope). To read the messages of your doctor, proceed as follows:

  1. Touch the message icon.
  2. A list of your doctor's messages is displayed.
  3. Tap a message line to read the message
    Messages may contain links to web pages. Links are coloured and underlined. Tap the link to go to the website.
  4. Tap the phone icon to make a call to the doctor's office.

    This feature is only available when your doctor transmits his phone number.

  5. Tap the delete icon to hide a message.

    The message feature is only intended to provide you with information from your doctor. You will not be able to send messages to your doctor.

2.3 Display number of steps

On the main screen, you will see the current number of steps that has been run that day. Tap the tile for more information:

Tap the History tab to see a timeline of your activity:

In Settings, you can choose to measure the number of steps using an external pedometer / activity wristband or the built-in accelerometer inside the smartphone.

During the connection process, a gear icon appears on the tile.

2.4 Edit Medication Plan

The main screen will display a list of medications you can still take today.

Tap the tile to edit the medication plan. On the "Schedule" tab, you will see a list of the medicines collected. To edit the medication plan, proceed as follows:

  1. Tap the line containing the drug you want to edit.
  2. Change the dose or taking time.
  3. Save the changes by tapping the + symbol.
  4. To delete a medication from the medication plan, tap the X icon.

To add new drugs, do the following:

  1. Touch the Add Drug button.
  2. Tap the barcode icon to scan the barcode of the drug.
  3. Point the camera at the barcode.
  4. Once the system recognizes the barcode and you are connected to the Internet, the system derives the drug name from a database.
  5. Enter the dose and time of taking.
  6. Save the changes by tapping the + symbol.

To be able to add new medication to the medication plan, you need to be connected to the internet.
Unless you are connected to the Internet, the system stores the pharmaceutical central number of the scanned product. At the next internet connection, the app automatically replaces the pharmaceutical central number with the product name.

Tap the History tab to see when you took your medication. To change the revenue status retrospectively, proceed as follows:

  1. Tap the entry you want to change.
  2. Change the revenue status in the dialog box that appears.

A message reminds you the app to the medication. Directly in the message window, you can confirm the receipt, be reminded renewed or note that the ingestion has not taken place.

In the settings, you can decide whether you want to be reminded of the intake or not. You can also define the reference times for the revenue reminder in the settings.

Swipe from top to bottom to view the history of medications you have taken.

2.5 Request recipe

To request a prescription for a medication of the medication plan from your doctor, proceed as follows:

  1. Tap the "Medication" tile.
  2. In the list, select the drug for which you want to request a prescription, and tap the appropriate line.
  3. Tap the "Request Regulation" button and confirm the request.

Your doctor will receive a message with your prescription request. Once your prescription is issued, your doctor will send you a message via the mobile app.

Talk to your doctor if he supports electronic prescription requests via Accu‑Chek View.

2.6 Detecting blood sugar

On the main screen you will see the last transmitted or recorded blood glucose value. To transfer blood glucose values from a connected meter, initiate the transmission on the blood glucose meter as described in the instructions for use of the blood glucose meter.

Alternatively, you can manually record a blood glucose value. Proceed as follows:

  1. Touch the "Blood Glucose" tile.
  2. Enter the measured blood glucose value.
  3. If necessary, overwrite the measurement time proposed by the system.
  4. Select the reference to the meal (before or after).
  5. Save your entry by tapping "Save".

The app now shows in which area your measured value is located.
Tap the History tab to see a history of your glucose levels:

  1. You will see statistics such as the average, maximum, and minimum blood glucose levels as well as the trend over the selected time period.
  2. Swipe over the chart to change the selected period.
  3. Turning the smartphone will display the graphic in landscape orientation.
  4. Touch a measuring point to display the measured value.

Select the "3 Days" tab to see the individual readings from the last three days that data was collected. If more than one measured value is available for a reference point, the last measured value is displayed.
Select "Month", "Semester" or "Year" to see averages on a daily or monthly basis for the selected period.

You will be reminded to measure blood sugar levels according to the patient profile established by your doctor.

2.7 Record blood pressure

On the main screen you will be shown the last recorded blood pressure. To record a blood pressure value, proceed as follows:

  1. Tap the "Blood pressure" tile.
  2. Enter the measured systolic and diastolic blood pressure.
  3. If necessary, overwrite the measurement time proposed by the system.
  4. Save your entry by tapping on the + symbol.

The app now shows in which area your measured value is located.
Tap the History tab to see a history of your blood pressure readings:

  1. You will see statistics such as average, maximum, and minimum blood pressure as well as the trend over the selected time period.
  2. Swipe over the chart to change the selected period.
  3. Turning the smartphone will display the graphic in landscape orientation.
  4. Touch a measuring point to display the measured value.
  5. Tap the Data tab to view the individual readings.

2.8 Record weight

On the main screen you will see the last recorded weight. To record a new weight, proceed as follows:

  1. Tap the "Weight" tile./li>
  2. Adjust the measured weight by swiping across the balance scale. Alternatively, you can use the arrow icons to change the displayed weight value.
  3. Save your entry by tapping on the + symbol.

The app will now display your Body Mass Index (BMI) and your target weight that you have agreed with the doctor.
Tap the History tab to see a history of your weight:

  1. You will see statistical values such as average, maximum and minimum weight as well as the trend in the selected period.
  2. Swipe over the chart to change the selected period.
  3. Turning the smartphone will display the graphic in landscape orientation.
  4. Touch a measuring point to display the measured value.
  5. Tap the Data tab to view the individual readings.

When you move to your target weight, your current weight will be displayed in green on the main screen. Once you reach your goal weight, a smiley appears.

2.9 Capture Abdominal Circumference

On the main screen you will see the last measured waist circumference. To capture the waist circumference, do the following:

  1. Touch the tile.
  2. Adjust the measured waist circumference by swiping over the measurement scale. Alternatively, you can use the arrow icons to change the displayed waist circumference.
  3. Save your entry by tapping on the + symbol.

The app now displays your waist size.
Tap the History tab to see a timeline of your waist:

  1. You will see statistics such as the average, maximum, and minimum waist circumference, as well as the trend over the selected time period.
  2. Swipe over the chart to change the selected period.
  3. Turn the smartphone to display the graphic in landscape orientation.
  4. Touch a measuring point to display the measured value.
  5. Tap the Data tab to view the individual readings.

As your waist decreases, your current waistline appears green on the main screen. Once you reach your goal weight, a smiley appears.

2.10 Show information

In this menu you will get comprehensive information about diabetes, the mobile Accu‑Chek View app and legal information. You can also contact Roche via e-mail or phone via this menu item and get help with the mobile application:

  1. Tap the "Information" line in the menu.
  2. Select the corresponding item in the submenu.

3 Use of the Apple Watch

You can use this app in conjunction with the Apple Watch to

3.1 Setting up the Apple Watch

To use the mobile application on the Apple Watch, proceed as follows:

3.2 Use of the Apple Watch

3.2.1 Recording the completed steps

To use the Apple Watch to track your steps, connect your Apple Watch to the mobile application as a pedometer as described in the chapter "Connecting medical device collection devices".

3.2.2 Display of medical parameters

To view medical parameters on the Apple Watch, launch the app on the Apple Watch. By swiping sideways, you can view the various medical parameters.

If you have recaptured medical parameters in the app, you will not be able to synchronize with the Apple Watch until you return to the main screen from data entry. The synchronization can take a few seconds.

3.2.3 Display of messages

If you have configured the Apple Watch to display messages, the medication and blood glucose reminders from the mobile application will also be displayed on the Apple Watch.

4 Support

For help with technical problems, select "Information" in the menu and then "E-mail Feedback". Alternatively, contact the Accu‑Chek Customer Service Centre on 0800 44 66 800 (Mon-Fri, 08:00 - 18:00). It falls under the local telephone charges of your telephone provider in the German fixed network. Mobile network calls may incur different charges and fees, depending on your service provider.

For information on operating the smartphone, refer to the documentation of the device manufacturer.

5 Appendix

List of tested and supported smartphones:

Apple:
iPhone X, iPhone 8, iPhone 7, iPhone 6 Plus, iPhone 6, iPhone SE

Date of the last revision of the instructions for use: 19.07.2018


Manufacturer:
Roche Diabetes Care Germany GmbH
Sandhofer Str. 116
68305 Mannheim


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